FAQ

GETTING HERE

Tickets can be purchased online through our ticketing partner, Prekindle, or at the box office when doors open for the show. Please visit our calendar page to purchase online tickets.

Please note that the only way to ensure the validity of your ticket is by purchasing directly through our box office or our ticketing partner, Prekindle. Please exercise caution when purchasing tickets from any third party websites or resellers.

We’re located at 433 Pearl St, Buffalo NY 14202

There is open-air parking managed by Pay2Park, located at 432 Pearl St, Buffalo, NY 14202. There are also plenty of street options using the ‘Buffalo Roam’ street parking app available on iOS and Android stores.

We recommend carpooling or taking a rideshare or public transportation as parking may be limited at the venue and its surrounding neighborhood.

There are several hotels within a 5 minute walking distance of Electric City: Aloft Hotel, Embassy Suites, The Westin Buffalo, Hampton Inn & Suites Buffalo, Holiday Inn Express and Suites Buffalo, Hyatt Regency Buffalo and Conference Center, The Curtiss Hotel.

BEING HERE

Times listed on our website and our ticketing page are door times. As a general rule of thumb, the show typically starts with the support band coming on an hour after door times. However, this is a very rough guideline and we generally recommend coming early to make sure you get a good spot and don’t miss the band!

While our on site box office does not carry regular hours, we will typically open it on days there are events, at door times.  You can purchase tickets to any Electric City event while at our box office.

Yes, unless otherwise noted, the show is all ages.  If you are 16 or under, you must be accompanied by an adult 18+ at all times while inside our venue.

No. Unless otherwise noted, age restrictions on a show apply to all guests.

Prohibited items include, but are not limited to, the following:

  • Air horns, amplified music and loudspeakers, bullhorns, or other artificial noisemakers
  • Animals (except approved service animals) 
  • Backpacks or bags larger than 11×14” 
  • Balloons 
  • Balls of any type, frisbees or similar throwable items
  • Banners or signs larger than 11×17” subject to approval of venue management
  • Selfie-sticks, monopods, rods, poles
  • Cameras with detachable lenses and video-recording devices 
  • Computers, laptops, and tablets
  • Costume pieces cannot conceal identity and are subject to venue management approval.
  • Drones, remote-controlled unmanned aerial vehicles or other similar motorized vehicles/devices (including remote-control toys)
  • Drugs and other illegal substances/paraphernalia 
  • Firearms, knives and weapons of any type (multi-tool, tasers, pepper spray, mace, expandable batons, etc.)
  • Chains or spikes
  • Fireworks or other incendiary devices
  • Glass containers of any type
  • Inflatables
  • Laser pointers
  • Costume pieces cannot conceal identity and are subject to venue management approval.
  • Obscene, offensive, and inflammatory clothing/signs
  • Outside food and beverages, including alcohol.  Exceptions are:
    • Medically required food and/or beverages in sealed containers. 
  • Skateboards, scooters, razors, hoverboards, or any wheeled footwear (including shoes with built-in wheels)
  • Stickers
  • Strollers 
  • Tents 
  • Umbrellas with pointed ends
  • Wagons

Bags/backpacks/etc under 11″x14″ are permitted into the venue.  Anything above that will be either not allowed in or required to be checked at our coat/bag check.

Large cameras with detachable lenses are prohibited without prior approval. Only photography devices such as cell phones and pocket-sized “point-and-shoot” cameras can be brought into the venue. For certain shows, at the request of the artist, all cameras of any sort may be prohibited.

Professional and/or semi-professional photography is approved on a case-by-case basis.  If you are a member of the media or interested in covering the show, please email us at media@electriccity.com at least 5 days before the show.

Yes.  Please email us directly info@electriccity.com  at least 72 hours before a show to discuss how we can accommodate you.

Yes, you must have a valid, up-to-date, government-issued photo ID for any shows that are 18 or over.  Your ID must be intact and not tampered with in any way or you may get denied entry. Most importantly, you must be at the minimum legal drinking age of 21 to purchase any alcoholic drinks at our bars.

Valid IDs include any government-issued photo ID including: Drivers License, Passport, or Military ID. 

Invalid IDs include: Birth certificates, student IDs, etc.

Unless otherwise noted, we do not allow re-entry.

A limited selection of snacks will be available, but there are plenty of dinner options within a 5 min walk from the venue.

In most cases when a show is sold out, there will be no tickets available at the door. If tickets do become available, we will make a post on our social media channels. Please do not come to the venue during a sold out show if you do not have tickets.

All sales for our concerts are final. We do not offer refunds unless a show has been canceled or rescheduled. In those situations, we will notify ticket buyers directly about refunds.

Cash will not be accepted at our bar or box office, so be sure to bring a debit or credit card to make purchases.

Unless otherwise requested by the artist performing, there are currently no specific requirements related to COVID-19. If an artist requests any specific restrictions, we will notify purchasers and fans ahead of time through email, our social media pages, and website.

Yes, we have a coat/bag check available inside the venue.  Prices may vary per show but will typically be around $5.00.

No. There is no smoking permitted inside Electric City (including e-cigarettes and vapes).

AFTER THE SHOW

We do our best to retain any items left behind for a reasonable period of time. If you believe you have left an item with us, please email us at info@electriccity.com

CONTACTING US

Booking inquiries should be sent to booking@eletriccity.com.  Please note that we receive a lot of inquiries and do our best to respond.

Please send an email to info@electriccity.com with “Sponsorship opportunity” in the subject line, your businesses information and we’ll get back to you.

Please email us at media@electriccity.com to discuss further.

Please note, media coverage for concerts is reviewed on a case-by-case basis and pending the approval from the band.

Yes. Please email us directly at info@electriccity.com at least 72 hours before a show to discuss how we can accommodate you.

Absolutely! We are able to accommodate a wide variety of events, from weddings to corporate parties and every special event in between. If you want to learn more, please visit this page: https://electriccity.com/private-events or send us an email at info@electriccity.com