FAQ

Times listed on our website and our ticketing page are door times. As a general rule of thumb, the show typically starts with the support band coming on an hour after door times. However, this is a very rough guideline and we generally recommend coming early to make sure you get a good spot and don’t miss the band!

While our on site box office does not carry regular hours, we will typically open it on days there are events, at door times.  You can only purchase tickets to the event that night.

Yes, unless otherwise noted, the show is all ages.  If you are 16 or under, you must be accompanied by an adult 18+ at all times while inside our venue.

No. Unless otherwise noted, age restrictions on a show apply to all guests.

Prohibited items include, but are not limited to, the following:

• Air horns, amplified music and loudspeakers, bullhorns, or other artificial noisemakers
• Animals (except approved service animals) 
• Backpacks or bags larger than 11×14” 
• Balloons 
• Balls of any type, frisbees or similar throwable items
• Banners or signs larger than 11×17” subject to approval of venue management
• Selfie-sticks, monopods, rods, poles
• Cameras with detachable lenses and video-recording devices 
• Computers, laptops, and tablets
• Costume pieces cannot conceal identity and are subject to venue management approval.
• Drones, remote-controlled unmanned aerial vehicles or other similar motorized vehicles/devices (including remote-control toys)

• Drugs and other illegal substances/paraphernalia 
• Firearms, knives and weapons of any type (multi-tool, tasers, pepper spray, mace, expandable batons, etc.)

• Chains or spikes
• Fireworks or other incendiary devices
• Glass containers of any type
• Inflatables
• Laser pointers
• Costume pieces cannot conceal identity and are subject to venue management approval.
• Obscene, offensive, and inflammatory clothing/signs
• Outside food and beverages, including alcohol.  Exceptions are:
  • Medically required food and/or beverages in sealed containers. 

• Skateboards, scooters, razors, hoverboards, or any wheeled footwear (including shoes with built-in wheels)
• Stickers
• Strollers 
• Tents 
• Umbrellas with pointed ends
• Wagons

Bags/backpacks/etc under 11″x14″ are permitted into the venue.  Anything above that will be either not allowed in or required to be checked at our coat/bag check.

Large cameras with detachable lenses are prohibited without prior approval. Only photography devices such as cell phones and pocket-sized “point-and-shoot” cameras can be brought into the venue. For certain shows, at the request of the artist, all cameras of any sort may be prohibited.

Professional and/or semi-professional photography is approved on a case-by-case basis.  If you are a member of the media or interested in covering the show, please email us at media@electriccity.com at least 5 days before the show.

Yes.  Please email us directly info@electriccity.com  at least 72 hours before a show to discuss how we can accommodate you.

Yes, you must have a valid, up-to-date, government-issued photo ID for any shows that are 18 or over.  Your ID must be intact and not tampered with in any way or you may get denied entry. Most importantly, you must be at the minimum legal drinking age of 21 to purchase any alcoholic drinks at our bars.

Valid IDs include any government-issued photo ID including: Drivers License, Passport, or Military ID. 

Invalid IDs include: Birth certificates, student IDs, etc.

Unless otherwise noted, we do not allow re-entry.

A limited selection of snacks will be available, but there are plenty of dinner options within a 5 min walk from the venue.

In most cases when a show is sold out, there will be no tickets available at the door. If tickets do become available, we will make a post on our social media channels. Please do not come to the venue during a sold out show if you do not have tickets.

All sales for our concerts are final. We do not offer refunds unless a show has been canceled or rescheduled. In those situations, we will notify ticket buyers directly about refunds.

Cash will not be accepted at our bar or box office, so be sure to bring a debit or credit card to make purchases.

Unless otherwise requested by the artist performing, there are currently no specific requirements related to COVID-19. If an artist requests any specific restrictions, we will notify purchasers and fans ahead of time through email, our social media pages, and website.

Yes, we have a coat/bag check available inside the venue.  Prices may vary per show but will typically be around $5.00.

No. There is no smoking permitted inside Electric City (including e-cigarettes and vapes).

Yes, fees are associated with your ticket purchase through our ticketing partner whether you purchase online or at the box office.

No, our tickets are all digital. If you do not have a digital device you can bring to the show, please select the “print at home” option during purchase. For further assistance, contact boxoffice@electriccity.com

For the comfort and safety of all our guests, approved costumes are permitted per the following guidelines:

• Costumes may not contain or display elements that disparage, harass, or attack any person, gender, ethnicity, sexuality etc. No costumes that promote hate speech will be allowed.
• No real weapons (including but not limited to firearms), even if you have a permit or a license, are permitted on these premises. No knives/blades of any kind. No projectiles, or realistic-appearing firearms.
• No liquids, aerosols, silly string, or projectile foam.
• Event Staff or security personnel may ask to inspect any item or costume at any time during the convention.
• All costumes, concealing make-up, and/or props are subject to inspection at any time by Management. Full facial costume masks are not allowed. Costumes may not include any items that could be considered a weapon, and all guests must still be able to be identified by their government issued ID at all times. Any prop being used in an unsafe or threatening manner may be confiscated by Management. Management may ask you at any time to put a prop away or change out of a costume.
• No costumes or props that reduce or interfere with the sight lines of another guest.
• Final Say: The Manager on Duty has the final say of any prop or costume.